Job Introduction

Turning Point is a leading health and social care social enterprise, supporting people with mental health, learning disabilities, substance use, sexual health, and employment needs. We’re committed to delivering inclusive, impactful, and user-centred solutions that drive real outcomes for the people and communities we support.

We’re now recruiting for a Senior Digital Product Manager, a newly defined and high-impact role that will report directly to the Head of Projects and Digital Products. This is an exciting opportunity to lead the strategy, development, and delivery of Turning Point’s digital products across three core areas: websites (key focus), digital tools, and automation initiatives.

This role will be instrumental in shaping and delivering our digital vision, bringing together insight, creativity, and modern product management to help us improve access, engagement, and experience across the services we provide.

If you’re passionate about building great websites and digital products, championing user needs, and delivering meaningful impact at scale, we’d love to hear from you.

The role offers flexibility with remote working, alongside occasional travel to London or Manchester for in-person collaboration and key meetings.

Main Responsibilities

As Senior Digital Product Manager, you will:

• Define and own the digital product strategy, roadmap, and backlog across websites, digital tools, and automation projects.
• Lead product discovery, experimentation, and prioritisation, using user insights, data, and organisational needs to drive decision-making.
• Collaborate closely with cross-functional teams across experience design, content, technology, and operations to deliver accessible, inclusive, and high-quality products.
• Champion agile product delivery practices and embed test-and-learn culture across the product lifecycle.
• Manage relationships with external delivery partners and suppliers, ensuring alignment with product outcomes and technical standards.
• Monitor product performance using behavioural data, usability feedback, and KPIs, and lead continuous improvements.
• Build and mentor internal product capability, supporting the adoption of modern product practices across the organisation.

The Ideal Candidate

We’re looking for an experienced and visionary product leader who can bring structure, creativity, and user focus to a growing digital function.

You’ll be someone who:

• Has a strong track record of leading digital product strategy and delivery across multiple products - including websites and web-based platforms.
• Brings deep experience of modern product management, including discovery-led development, agile delivery, and outcome-driven roadmaps.
• Understands how to apply user research, behavioural data, and accessibility principles to inform product decisions.
• Is confident managing complex stakeholder relationships, including with suppliers and technical partners.
• Communicates clearly, engages effectively, and thrives in cross-functional environments.
• Has a passion for continuous improvement, innovation, and digital inclusion.

Experience in health, care, or third-sector digital services is welcomed but not essential.

Why Join Us?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

Attached documents

• Senior Digital Product Manager - Role Profile.pdf