Senior Customer Success Manager – Insurance SaaS | London/Chelmsford | HybridEurobase is looking for an experienced Senior Customer Success Manager to join our growing Insurance division, working with enterprise clients using our Synergy2 platform across the global (re)insurance market.You’ll manage a portfolio of enterprise (re)insurance clients, acting as their primary point of contact and trusted advisor. Working closely with clients and internal teams, you’ll drive adoption, optimise processes, and support long term client success.Key ResponsibilitiesBuild strong relationships with enterprise (re)insurance clientsDrive platform adoption and identify optimisation opportunitiesMonitor client engagement and proactively manage riskSupport contract renewals and contribute to upsell opportunitiesCollaborate with Product, Delivery, and Sales teamsCommunicate confidently with operational and senior stakeholdersAbout YouExperience in Customer Success, Client Success, or Strategic Account ManagementBackground in either insurance, reinsurance, SaaS, FintechProven ability to manage enterprise client relationshipsStrong stakeholder management and problem solving skillsExperience driving adoption and delivering measurable client outcomesExperience with CRM tools (Hubspot)BI/reporting toolsWhy Join Eurobase?Work with global (re)insurance clientsJoin a collaborative and growing teamOpportunities for career growth and development #J-18808-Ljbffr