Senior Customer Service Manager £48,000 - £55,000 Wakefield based B2B prodiuct supplier Order management focusedClient Details

Page Group are delighted to be working with an industry leading B2B products led business on the appointment of a new Senior Customer Service Manager at their Wakefield offices. The role will own all customer service and order management activities across the business

Description

Lead the Customer Service & Order Management teams to deliver world class service to B2B Customer Customer Service - Responsible for after-sales, enquiries, and account management Order Management - order processing, arranging distribution, liaising with production to manage timescales Implement new process and procedures that lead to a better customer experience, improve efficiency, reduce lead times and costs Work closely with other business areas that impact the customer journey including supply chain, production, sales and logistics Ensure forecast is accurate with customer demand Implement a new escalations process Work on SAP ERP Systems Provide and delvier reports to directors focused on customer customer, and order management Provide support to field sales function Work with 3rd party carriers to ensure smooth delivery of customer order in line with contractual agreementsProfile

Leadership of a Customer Service function previously Experience working in an order management environment Exceptional people leader ERP experience (ideally SAP)Job Offer

Senior Customer Service Manager £48,000 - £55,000 Generous benefits (disclosed on application) Wakefield based