SENIOR CUSTOMER RESOLUTION EXECUTIVE

BRISTOL

COMPETITIVE SALARY

Our client based in Bristol is looking to recruit a Senior Customer Resolution Executive to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Senior Customer Resolution Executive, you will be responsible for handling complex cases as part of a dedicated team that deal with escalations. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Senior Customer Resolution Executive you will:

* Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.

* Identify the root cause of all complaints, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.

* Maintain up to date with industry regulations and products.

* Ensure accurate record keeping for all customer contact and decisions.

* Liaise with other departments as needed.

* Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Customer Resolution Executive, you must have:

* Previous experience with vulnerable customers is essential, ideally within a complaints/ resolution focussed role.

* A strong customer service background within a regulated industry.

* Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.

* Ability to work to set targets and guidelines.

* Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Senior Customer Resolution Executive, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today