Senior Customer Relationship Manager - £60,000

1 Days Old

Senior Customer Relationship Manager Up to £60,000 | Bromley | 3/4 days office-based We’re working with a fast-growing consumer membership business that’s redefining customer loyalty through rewards, experiences and premium engagement. They’re now looking for a commercially driven Senior Customer Relationship Manager to lead and elevate their high-value customer experience. This is a hands‑on leadership role for someone who thrives on:
building strong customer relationships driving retention and repeat revenue leading from the front motivating a small team in a fast‑paced environment
This is not a traditional desk‑based management role. You’ll be directly engaging with key customers, spotting commercial opportunities, improving loyalty, and helping shape how the premium customer experience evolves as the business scales. The Role
Personally manage relationships with high-value customers through phone, WhatsApp and digital channels Build trust and long‑term loyalty with key customers Drive repeat spend, retention and customer lifetime value Lead and support a small customer relationship team, setting standards and coaching performance Monitor customer activity and identify opportunities to improve engagement and revenue Manage rewards / incentive spend with strong commercial judgement Use customer data and reporting to prioritise outreach and optimise performance Handle escalations and sensitive conversations confidently Help improve processes and customer journeys as the function grows
What They’re Looking For Strong experience in:
sales account management retention customer success premium / high‑touch customer roles Experience leading or mentoring a small team Excellent relationship‑building and influencing skills Commercial mindset with a focus on revenue and loyalty Data‑led decision maker High energy, resilient and proactive Comfortable working flexibly, including occasional evenings / weekends if needed
Why Join?
Genuine ownership in a high‑growth business Ability to shape a premium customer experience function Fast‑paced, entrepreneurial culture High visibility and direct impact on commercial performance Strong scope for progression
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Location:
Bromley
Job Type:
FullTime

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