Job Title: Senior Customer Operations Administrator Location: Holbeck, Leeds Contract Type: Temporary Salary: £14.02 per hour Hours: Full-time (35 hours per week, Mon - Fri, 8am - 5pm)

Are you ready to take your career to the next level? Join our dynamic team as a Senior Customer Operations Assistant! Based in the heart of Holbeck, Leeds, our office is just a 12-minute walk from the Leeds train station, making your commute a breeze.

About the Role: As a Senior Customer Operations Assistant, you'll play a pivotal role in our Transfers operational area, ensuring our customers receive top-notch service. Your responsibilities will include:

Processing customer requests for account transfers between providers. Delivering exceptional customer service through various channels, including phone, email, and instant messaging. Collaborating effectively with internal teams and external partners while adhering to regulatory requirements. Maintaining accurate records and completing administrative tasks within a team environment. Handling customer complaints with professionalism and ensuring the right outcomes.

What We're Looking For: We seek someone with:

A positive approach to customer service and a friendly telephone manner. Strong communication skills, capable of presenting information logically and clearly. Attention to detail-accuracy is vital in this role! IT literacy and comfort with software applications. Basic a...