Senior Contracts Manager - Repairs and Maintenance

Up to 80k plus package - Permanent

Based in Stratford

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Senior Contract Manager to join their team based in Stratford. The key function of this role is to manage the team of Managers, Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered.

Key Responsibilities

Additional duties include:

To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authori...