Senior Complaints & Resolution Specialist

New Yesterday

About the role
We are looking for a dynamic and passionate Senior Complaints & Resolution Specialist to join the Complaints & Resolution Team in Oldham on a full time, 12-month fixed term contract.

We offer hybrid working where you can work three days from the office and two days working remotely.

Reporting to the Complaints & Resolution Manager, you will manage an allocated caseload of customer complaints and Housing Ombudsman enquiries within agreed timescales and quality standards, specifically those escalated via Senior Executives and MPs.

What we’re looking for
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Senior Complaints Specialist, but you will also have great customer service skills, excellent attention to detail and experience dealing with enquires from the Housing Ombudsman.

You’ll also be able to demonstrate:

Essential Experience:

Advert Closes:Sunday 20th July 2025 at midnight.

Interview Process:Will take place from Monday 28th July 2025.

To apply:Please review the Role Profile and submit an application, including a personal statement and CV in one attachment.

If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile.

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Location:
Oldham, England, United Kingdom
Salary:
£60,000 - £80,000
Job Type:
FullTime
Category:
Management & Operations

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