Senior Claims Adjuster - Financial Lines

My client is looking for an experienced (Senior) Financial Lines Claims professional with strong experience, handling a broad range of claims including (but not limited to) Professional Indemnity (PI), Financial Institutions (FI), Directors & Officers (D&O), and Cyber. US claims experience and strong ECF2 knowledge are essential, and the ideal candidate will have gained their experience within a Lloyd’s Syndicate or Law Firm environment.

Key Responsibilities

• Adjust, manage, and settle claims in line with delegated authority levels and in accordance with the Company’s Claims Management Policies, Procedures, Claims Philosophy, and Reserving Protocol.
• Proactively manage the Company’s claims exposure, ensuring alignment with the prevailing legal and regulatory framework.
• Safeguard the Company’s financial interests by validating claims payments and maintaining appropriate and accurate reserving levels.
• Deliver a prompt, efficient, and professional service to customers, ensuring adherence to Treating Customers Fairly principles.
• Communicate material losses, emerging trends, and significant claims developments to relevant internal and external stakeholders.
• Ensure effective collaboration between Claims and all relevant internal departments.
• Maintain compliance with the Company’s claims philosophy, minimum standards, and individual authority limits.
• Manage claims efficiently from notification to conclusion, ensuring service level agreements are consistently met across paper and electronic submissions.
• Appoint, instruct, and oversee external service providers, developing and implementing appropriate claims resolution strategies.
• Liaise effectively with brokers, co-insurers, reinsurers, and insureds on all claims-related matters.
• Ensure claims records are accurate, complete, and up to date on internal systems, including the effective management of workflows across electronic claims platforms.
• Work closely with Senior Management and Underwriting teams to support the smooth and effective operation of the business.
• Support broader claims management activities, including open claims reviews, reserving and reinsurance analysis, reinsurer engagement, and ad hoc projects as required.
• Participate in ongoing professional, technical, and career development training, both internally and externally.
• Collaborate with internal functions such as Underwriting, Actuarial, Risk, Finance, and Compliance to support effective claims management.
• Attend internal meetings and committees as required.
• Undertake any other reasonable duties consistent with the skills, experience, and seniority of the role.