Senior Casework and Service Coordinator, London

Senior Casework and Service Coordinator

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Rainbow Migration is the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system and has been campaigning for their rights since 1993. We are recruiting a Senior Casework and Service Coordinator to assist the Support Services Manager, provide guidance and advice to colleagues, and manage incoming queries from service users. This role is ideally suited to an experienced caseworker looking to take the next step in their career. Rainbow Migration has grown in recent years from a small charity generating £200k income in 2019 to £1M in 2024. The Senior Casework and Service Coordinator is a new role that will take on some of the responsibilities of the Support Services Manager, freeing the manager up to work on service development and strategic matters. Responsibilities include: · Managing systems for incoming service user inquiries · Casework for service users with the most complex needs or challenges · Facilitating complex case discussions with colleagues and providing support and guidance · Ensuring accurate reporting on service delivery outputs, outcomes and trends · Assisting the Sup...

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Location:: London
Salary:: Starting at £36,994 with potential annual step increases up to £41,315 ( pro rata if working part tim
Category:: Customer Service & Support

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