🌟 Join Superdrug Head Office - Make a Real Difference Every Day! 🌟 📍 Location: East Croydon 🕒 Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. 💷 Salary: Competitive 🎉 Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. 📅 Here's the exciting bit… A day includes: Job Purpose The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium and long term business plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet the short, mid and long term needs of the business. The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices. Will generate detailed customer focused initiatives, in line with the IT department strategy and will support with execution. Listening to customers and implement new ideas and ways of working, which are designed to improve service considering both Online and Offline. Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture to build customer love in every touchpoint of our online and offline platform. Key Responsibilities

Build strong relationships with key business stakeholders and help translate business need statements into business requirements. Take functional accountability over a business area and provide end‑to‑end design principles when landing transformation projects. Manage the demand and new requests/requirements into the team to complete high‑level assessments and work with the business to ensure that backlogs are refined and re‑prioritized as needed. Work with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly. Help with roadmap planning for your relevant application area. Be responsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teams. Line manage internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedback. Maintain a positive attitude towards feedback, use this to generate initiatives to meet/exceed expectations, and share feedback in a meaningful way. Effectively manage your team by playing to strengths and proactively addressing opportunities. Ensure everyone’s wellbeing & diversity are considered and celebrated. Feel empowered to challenge across different career bands and roles. Support other team members in shaping their work to do so. Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projects. Perform BA activities on critical transformation projects, elicitation, refinement of requirements (functional and non‑functional), process redesign, functional design, documentation and support in defect analysis/management. Ensure traceability from requirements through to test cases/results. Understand and articulate the commercial value / cost of change relationship to support recommendations and priority decisions. Facilitate business alignment where required on cross‑functional projects. Assist the business stakeholders in the definition of roll‑out plans, communication and training and user support plans to effectively land any IT change into the business. Create and/or review user manuals, procedures, and any related user documentation. Support any third‑party selection process by providing input regarding the business requirements. Support the review of any third‑party contracts ensuring that the needs of the business are met. Contribute to post‑implementation reviews to incorporate learning into future projects. Occasionally undertake project management activities on small, discreet pieces of IT change work.

Key Stakeholders

Head of Business Team IT Senior Leadership Team Store Systems Team E‑Commerce and Corporate Systems Teams Retail Operations CRM Team Group IT & eLab Tech Group Security Service and Infrastructure Team External 3rd Party Service Providers as needed

Key Health and Safety Responsibilities

Take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work. Cooperate with the employer on health and safety matters. Do not misuse any equipment that is provided for safety purposes (e.g., fire extinguishers or safety goggles). Follow instructions from the employer on health and safety matters and attend relevant health and safety training. Report hazards and defects observed in the workplace; and report any accident, injury or near miss in the workplace. Proactively keep up to date with market and consumer trends in your specialism and feed this into department strategy. Use data and insights to challenge the status quo to keep us ahead of the competition. Use data to inform and generate new ideas and make decisions to improve on future plans.

Person Specification

5+ years of experience in a business analysis role with full end‑to‑end experience of the development lifecycle. Experience within retail – either in a technology or a business role. Tech‑savvy, understanding of data structures such as JSON, XML. Experience in working within the retail environment. Ability to work on your own initiative. Ability to be adaptable and flexible while responding to deadlines and workflow fluctuations. Attention to detail, strong work ethic, and confidence to contribute significantly to a growing business. Good organisational skills and ability to prioritise work effectively. Customer focused, consistent “can‑do” attitude towards the Customer. Good communication skills – written and verbal, including presentations.

Technical Responsibilities

Help your team understand when to use AI, when to rely on human judgment, and how to combine both. Re‑think how work gets done – actively shifting work from repetitive tasks to higher‑value activities as AI takes on routine work. Model behaviours to encourage confidence with AI – actively develop your ability to use AI effectively and think critically about outputs. Strengthen human touch – keep the human element strong: balance AI efficiency with human coaching, empathy, and team cohesion.

💡 Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend 30% discount on Superdrug Own Brand Products both in store and online Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station Company pension matching and bonus We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Come and be part of something special!

🔒 For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/ #J-18808-Ljbffr