Senior BlockProperty Manager

Location: Worcester

Type: Hybrid working, 2 days in the office

Hours: Monday - Friday 9-5.30pm

Salary: £40,000 - £50,000pa

We are seeking an experienced Property Manager to oversee a diverse portfolio of residential properties. You will play a key role in delivering high-quality property management services, ensuring compliance, financial performance, and excellent customer service for both clients and residents.

• Manage a portfolio of residential leasehold properties, ensuring smooth day-to-day operations
• Act as a main point of contact for leaseholders, clients, and directors at a senior level
• Oversee planned, reactive, and remedial maintenance through to completion
• Work collaboratively with internal teams including Property Assistants, Inspectors, and Accounts
• Manage contractors to ensure high-quality service delivery and value for money
• Ensure full compliance with health & safety legislation and industry regulations
• Maintain accurate records, reports, and compliance systems for each building
• Prepare and manage annual service charge budgets, ensuring timely approvals and demands
• Monitor income and expenditure, authorising invoices and maintaining financial control
• Work with accounts teams to deliver accurate year-end accounts and supporting commentary
• Develop and maintain long-term maintenance plans for each property
• Coordinate major works projects, including tendering and contract management
• Organise and attend resident and client meetings
• Produce regular client reports covering operational and financial performance
• Provide informal mentoring and support to junior team members

• Portfolio performance and service delivery
• Stakeholder management (clients, residents, contractors)
• Legal and regulatory compliance
• Financial management and budgeting
• Delivery of major works and maintenance programmes

Essential:

• Current experience in residential property management
• Strong knowledge of property legislation, compliance, and health & safety
• Experience managing service charge budgets and financial reporting
• Excellent communication skills, both written and verbal
• Strong organisational skills with high attention to detail
• Ability to manage multiple priorities and meet deadlines
• Confident working with senior stakeholders
• Proficient in Microsoft Office and property management systems
• Full UK driving licence

Desirable:

• MIRPM qualification (or working towards)
• Degree-level education or equivalent experience
• Experience using MRI Qube
• Experience working with Freeholders, RMCs, and large portfolios
• Previous team leadership or mentoring experience

• Proactive and self-motivated
• Strong problem-solving ability
• Positive and professional attitude
• High level of attention to detail
• Flexible and adaptable to business needs
• Able to work independently and as part of a team

• Discretionary bonus scheme
• 33 days annual leave (including Bank Holidays)
• 1 CSR day per year
• Employee referral scheme
• Modern office spaces in Birmingham & London
• Hybrid and remote working opportunities
• Company pension scheme
• Health benefits package including 24/7 GP access
• Health cashback plan for routine medical costs
• Life insurance cover
• Access to qualifications and ongoing training
• Clear progression opportunities
• Annual staff conference
• Regular social events

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