Strong experience across ITSM and HRSD ServiceNow modules. Hands-on experience configuring and customising HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics. Integration experience with major HRIS platforms (eg, Workday, SAP SuccessFactors). Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementations. Ability to design technical solutions from customer requirements and translate into functional specifications. Strong understanding of ITIL processes with ability to map requirements to ITIL and industry standards. Experience reviewing ServiceNow licence data and monitoring compliance. Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation. ...