Senior Account Manager

We have several fantastic opportunities for Account Manager with a minimum of 2 years’ experience driving client retention and renewals with a consultative sales style.

Salary: £30k – £31k

Realistic commission (first year): £8,000–£12,000

Type: Full-time

Reports to: Team Lead

Position:

Own client retention, delivery satisfaction and commercial growth for a portfolio of clients — act as the main point of contact and the bridge between clients and delivery teams.

Key responsibilities:

* Own larger / higher-value accounts and complex client relationships.

* Lead account strategy, own renewal negotiations and drive measurable growth.

* Mentor and support more junior AMs and improve account management processes.

* Work cross-functionally to improve reporting, data quality and client outcomes.

Who we’re looking for:

Culture fit

* Warm, dependable and collaborative — gets on with people and makes them feel confident in your ownership.

* Invested in clients and the team; willing to roll up sleeves and help improve delivery where needed.

Style of selling

* Consultative and outcome-led: emotional selling that uncovers pain, desired outcomes and the commercial impact of solving a problem.

* Confident running strategic conversations and translating metrics into stories that compel renewals and upsell.

Experience & skills

* 24 months’ experience in B2B sales / account management, sales or 360 recruitment.

* Strong commercial mindset — able to read metrics, tell a story and make recommendations.

* Comfortable owning retention targets and running renewal conversations.

* Excellent communicator and organiser; confident running client review meetings.

* Experience with Salesforce and basic data/analysis skills preferred.

* Empathetic, proactive and solutions-oriented.

KPIs / success measures

* Client retention rate and renewal percentage.

* Account revenue growth / upsell value.

* NPS / client satisfaction scores and delivery quality metrics.

* Timeliness and quality of client reporting and account plans.

Benefits

* Competitive salary within the stated range and the realistic commission above (£10k–£15k first year).

* Uncapped commission

* Standard benefits (wellbeing support, training, flexible leave).

* Clear ownership, visible impact and a supportive, informal team culture