Senior Account Manager

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Job Description

Main Purpose of Role

This is not a traditional account management role. As a Senior Account Manager at Fueld, you are the owner of key client relationships, responsible for performance, growth, and commercial outcomes. You ensure alignment between client objectives and internal delivery, driving results rather than just managing activity. If accounts grow, perform, and retain, you’re doing your job well. If they stagnate or churn, you own that too.


Key Accountabilities of Role


Account Ownership & Performance


- Own a portfolio of key accounts end-to-end

- Ensure delivery aligns with strategy, KPIs, and commercial goals

- Identify and resolve risks early

- Maintain high standards across delivery and performance


Strategic Account Growth & Commercial Ownership


- Drive account growth through upsell and cross-sell opportunities

- Own account profitability, not just revenue

- Lead strategic reviews that result in clear actions and outcomes


Client Leadership & Communication


- Build strong relationships with senior stakeholders

- Lead conversations confidently and challenge where needed

- Ensure structured, proactive communication across all accounts


Standards, Process & Organisation


- Maintain high standards across documentation, SLAs, and account organisation

- Improve account management processes for efficiency and scalability

- Ensure consistency across all accounts


Reporting & Performance Management


- Lead monthly and quarterly reporting

- Translate data into clear, commercial insights

- Ensure reporting drives decisions and adds value


Essential Skills and Competencies Required


- Strong commercial awareness

- Excellent communication skills at all levels inc F2F

- Highly organised with strong operational capability

- Proactive and results-driven

- Strong analytical and problem-solving skills

- Ability to take ownership and accountability


Preferred Experience Required


Proven experience in a Senior Account Manager or similar role, managing multiple clients and stakeholders. Experience in digital marketing, particularly paid media, is strongly preferred.


What Fueld can offer?


- Performance-driven bonus scheme

- Flexible working (2 days in Bristol office)

- 4pm finish on Fridays

- Team socials including annual summer boat trip

- Opportunity to have real impact in a growing agency


Salary Band

£30,000 - £40,000 + performance bonus

Apply
Location:
City Of Bristol
Job Type:
FullTime
Category:
Business

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