SENIOR ACCOUNT MANAGER

£34,000–£42,000

BRISTOL – HYBRID (3 DAYS A WEEK IN OFFICE)

*Please note, you must be a UK resident and have full right to work to apply*

ABOUT THE BUSINESS

This established, pure-play CRM agency has close to 30 years’ experience delivering data-led customer engagement and retention programmes for some of the UK’s most recognisable brands.

Following a recent international acquisition, the agency is entering an exciting growth phase, with increased demand for strong client services support and opportunities to scale key accounts. The business has evolved from long-term retained work to a faster-paced model focused on multiple short-term, high-impact projects.

The culture is tight-knit, energetic, and highly collaborative. Teams are personable, proactive, and trusted to deliver quality work at pace in a supportive agency environment.

THE TEAM

You’ll join a friendly and fast-moving client services team working closely with Account Directors, strategists, creatives, and technical specialists.

This role sits at the heart of day-to-day client delivery and are critical to maintaining strong relationships, spotting opportunities, and ensuring briefs are executed to a high standard.

THE ROLE

This is a hands-on Senior Account Manager position with a strong emphasis on client relationships, delivery, and strategic thinking. You’ll act as a primary point of contact for clients, working closely with an Account Director to ensure briefs are clearly defined, delivered effectively, and aligned to wider client objectives.

ROLE

New Business / Growth-Focused Account

• Support the Account Director on a recently won, high-profile account with significant growth potential.
• Take on a delivery-heavy role, coordinating work across creative, development, and strategy teams.
• Manage a wide range of client stakeholders and contribute to shaping the strategic direction of the account.
• Identify opportunities within the account and proactively suggest ways to add value.

Established, Strategy-Led Account

• Take responsibility for day-to-day client care on a large, complex account within a regulated environment.
• Provide strategic support, ensuring campaigns and activity align with broader customer and brand objectives.
• Work closely with internal teams delivering execution across direct marketing and email.
• Act as a consistent, reliable client contact, maintaining momentum and quality across ongoing activity.

KEY RESPONSIBILITIES

• Act as a day-to-day point of contact for clients, building strong and trusted relationships.
• Work closely with Account Directors to deliver briefs from briefing through to completion.
• Coordinate internal teams to ensure work is delivered on time, on brief, and to a high standard.
• Contribute strategic thinking to accounts, identifying opportunities for growth and improvement.
• Confidently manage multiple workstreams in a fast-paced, project-led environment.

SKILLS & EXPERIENCE REQUIRED

• Experience at Senior Account Manager level, or a strong Account Manager ready to step up.
• Background in data-led marketing, digital, or agency environments.
• Experience working with large, well-known brands.
• Comfortable operating in a fast-moving, delivery-focused agency.
• Personable, proactive, and collaborative — someone clients and teams enjoy working with.

WHY APPLY?

• Join an established CRM agency during an exciting period of growth and change.
• Work on high-profile, strategically important accounts with clear progression opportunities.
• Develop your client leadership and strategic skills alongside experienced Account Directors.
• Be part of a friendly, supportive team that values energy, pace, and quality of work.