About the role

Specter is the data intelligence platform used by some of the world's most sophisticated investment firms. We're bootstrapped, 300+ VC firms use us today, and we're expanding into PE and investment banks. We've won these clients. Now we need someone to make sure they stay, grow, and get full value from what we build.

This is a Senior Account Manager role. You won't have a large team supporting you, a playbook to follow, or a manager to escalate to. You'll own a portfolio of VC and PE clients end-to-end: relationships, renewals, expansions, QBRs, onboarding, health monitoring. You'll build the post-sales infrastructure from scratch, alongside the founders.

The clients you'll manage are investment professionals. Partners, principals, and analysts at top-tier funds who are analytically rigorous, commercially sharp, and completely intolerant of vague answers. You'll need to earn credibility on the first call and maintain it.

What you'll own

• A portfolio of VC and PE clients. Relationships, renewals, and expansions from the moment the contract is signed.
• QBRs and strategic reviews with senior investment stakeholders, presenting data-backed value and usage insights.
• Proactive churn prevention. You'll know a client is at risk before they do.
• Expansion opportunities. Identifying and closing upsells where there's genuine fit, not revenue pressure.
• Day-to-day coordination of our Product Specialists and Customer Success team. Setting standards, prioritising work, removing blockers.
• Onboarding and success frameworks. Building repeatable processes that don't exist today.
• A direct feedback loop into Product and Data, translating what clients say into actionable roadmap input.

What we're looking for

• Experience. 3 to 5 years in Account Management or Customer Success, specifically within SaaS, data, or financial services. You've managed senior stakeholders before. Decision-makers who control budgets, not just end-users.
• Technical fluency. You understand how data products work. Not at an engineering level, but enough to diagnose why a client isn't getting value, have an intelligent conversation with a product specialist, and hold your own when a client's analyst asks detailed product questions. You solve problems yourself.
• Commercial rigour. You can run a renewal conversation, handle pricing objections, and identify expansion opportunities with substance rather than pressure. You're comfortable with numbers and can build a business case.
• Process instinct. You see broken workflows and fix them. You build things that scale. You don't need to be told twice.
• Professional credibility. You'll be in rooms and on calls with investment professionals who form impressions fast. How you present, write, and communicate matters.
• Organisation under pressure. You can manage 20+ active client relationships simultaneously without anything slipping. You close the loop, follow up, and never get caught off-guard on a renewal.
• Startup energy. This is a founding role at a bootstrapped startup. We move fast and we work hard. If you're looking for 9-to-5 with clean boundaries between work and life, this isn't it.

This role is not for you if

• You're expecting a large support team, established processes, or a detailed playbook to follow.
• You're more energised by chasing new logos than by deepening existing relationships.
• You struggle to understand software products at a functional level.
• Your instinct when a client has a problem is to escalate rather than solve.
• You want a role where your output is protected by layers of management.
• You need a predictable 9-to-5 schedule. We're a startup. The work gets done when it needs to get done.

Why this role matters

Specter is becoming the trusted data partner for world-class investors. Bootstrapped, with 300+ firms using us, we've grown on the quality of our product and our relationships. As Senior AM, you own the relationship side at scale.

You'll build the post-sales motion from scratch. You'll lead Product Specialists and Customer Success. You'll own retention and expansion for top-tier clients. You'll influence pricing, packaging, and commercial strategy. You'll directly shape the commercial engine that drives retention and growth.

Your work will define how Specter keeps and grows its most strategic customers.

How to apply

• Send your CV and a short note on why you want to join Specter to careers@tryspecter.com. We review every application and aim to respond within a week.