Position: JETGo Senior Account Manager

Department: Just Eat for Business Account Management

Location:Hybrid (London office/client visits 3 days - Remote 2 days)

Reporting to: Enterprise Corporate Accounts and JETGo Account Management Lead

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

This is a pivotal opportunity to join our dynamic Just Eat for Business Account Management team, focusing on our recently launched JETGo (DaaS) solution. In this role, you will lead and grow relationships with key Delivery-as-a-Service partners, including restaurants, retailers, and strategic brands. We're seeking someone who embodies our values of lead, deliver, and care, and who thrives on collaboration and a customer-centric approach to ensure partner satisfaction and drive performance.

These are some of the key components to the position:

• Serve as the primary point of contact for a portfolio of DaaS partners, ensuring exceptional client service and operational performance.
• Build long-term, strategic relationships, identifying opportunities to expand services and increase partner value.
• Monitor KPIs and delivery metrics, using data insights to improve efficiency and increase order volume, aiming high for optimal performance.
• Collaborate cross-functionally with Sales, Logistics, Product, and Customer Support teams to ensure a seamless client experience.
• Identify and drive upsell opportunities for existing partners by introducing new service features or geographic expansion.
• Troubleshoot operational or commercial issues swiftly, ensuring root causes are addressed and partner satisfaction is maintained.
• Provide regular performance reports and actionable insights to both internal stakeholders and external partners.

What will you bring to the team?

• Proven experience in Account Management, Client Success, or Commercial Partnerships, preferably in tech, logistics, or on-demand delivery.
• Strong interpersonal and communication skills, with a track record of building and maintaining professional relationships.
• An analytical mindset with proficiency in tools like Excel, Salesforce, or Looker, comfortable interpreting data to inform strategy and deliver excellence.
• Ability to work independently in a fast-paced, high-growth environment while effectively managing multiple priorities.
• Strong commercial acumen with the ability to spot growth opportunities and improve partner performance, making a lasting impact.
• Familiarity with delivery logistics or marketplace business models is a strong plus, demonstrating a commitment to achieving goals.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!