Who are Coolr?

We’re an independent social media agency composed of creatives, social experts, content publishers, and change makers.

Deeply connected to popular culture, our work links brands with their audiences at scale. Our clients include Burger King, Lidl, Deliveroo, and Samsung, among others. Our goal is to become the biggest social agency worldwide.

With 70% growth last year, the agency is expanding rapidly. By 2025, we aim to be a leading social agency in the UK, US, and beyond.

We have a strong growth platform and have made significant progress—now, we are ready to take things to the next level.

About the role:

We’re seeking a Senior Account Director to join our Client Services team. The ideal candidate will bring extensive experience, strategic insight, and a passion for social media, along with a desire to produce outstanding, creative work. You will work closely with our Associate Directors and Client Partners to deliver excellent service and help grow our key client accounts.

The job

• Oversee and ensure the successful execution of all activities on assigned client accounts.

• Build and maintain positive client relationships to foster retention and scope expansion.

• Lead crisis management efforts, focusing on solutions and escalating issues when necessary.

• Manage client project budgets, ensuring proper allocation based on briefs, agency rate cards, and scope.

• Collaborate with different agency departments to develop and produce high-quality work.

• Set account strategies with support from the internal strategy team and review regularly.

• Participate in new business pitches, often leading the presentation and working with the New Business Director.

• Manage and support team members' career development and roles.

What we are looking for

• Proven experience as a Senior or Account Director in a social-first or creative agency.

• Excellent project management skills, including timelines, budgets, and documentation.

• Strong relationship-building skills with clients, acting as a trusted strategic partner.

• Inspirational leadership with a supportive management style.

• Ability to juggle multiple clients and allocate resources efficiently.

• Deep knowledge of social platforms, trends, and cultural moments.

• Proactive, solutions-oriented, and willing to go above and beyond.

A Coolr Offer

We value our teams’ hard work, and offer the following benefits:

Competitive salary based on experience.

Hybrid work model: 3 days in-office, 2 days remote.

25 days annual leave.

Two weeks of work-from-anywhere flexibility.

Birthday day off.

Wellbeing day off with a £50 voucher.

Free office breakfast, snacks, and drinks.

Private healthcare, cycle-to-work scheme, tech scheme, and more.

Weekly socials, Book Club, Social Club, and other activities.

Coolr Culture:

We are a supportive team committed to excellence and authentic self-expression, aiming to produce impactful campaigns and foster a positive workplace environment.

Coolr DE&I:

We strive to create a safe, inclusive environment that encourages authenticity and creativity, supporting diversity and industry change.