Company description: Khne + Nagel (AG & Co.) KG Job description: ? The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCCs) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. How you create impact Communicate and manage pricing opportunities for the customer whilst documenting feedback in the relevant KN systems Maintain a consistent and high quality customer onboarding experience Execute strong shipment ownership for all customers Recognise and investigate non-conformities and deviations Continuously analyse customer reports to identify areas for improvement Build a strong relationship with the customer and provide high quality advice using a proactive approach Handle queries from colleagues and customers Ensure quality compliance as per internal ...