Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are pleased to share that we are currently looking for a Commissions Analyst to join the Customer Operations Team on a 12-month Fixed Term Contract, working a minimum of 3 days a week in the Redhill office.

Reporting to the Data Access and Commissions Oversight Manager, you will be responsible for developing and maintaining standardised automated processes compliant with data governance requirements across SCUK's Operation, which is key to ensuring business as usual KPI's can be measured by leadership teams and that ongoing change is supported by meaningful and analysed data.

You will also be tasked with conducting regular, in-depth analysis of data to identify trends, forecast for the future and proactively identify areas for improvement ultimately supporting leadership teams to make informed decisions, and the continuous improvement of customer experience and service performance should be at the heart of day-to-day practice.

Responsibilities will include:

Personal:

• Managing and adapting in a busy, pressurised and frequently changing environment maintaining a confident and consistent approach
• Building effective strong working relationships with a wide range of stakeholders with ability to manage expectations/ mediate between stakeholders with competing priorities
• Communicating, presenting and influencing at all levels paired with excellent written and interpersonal communication skills
• Planning and organising own workload
• Proactive approach towards self-development and maintains commitment in working towards team and company objectives

Data:

• Explaining complex formulas and ways of working to non-technical colleagues often foreseeing requirements prior to being requested (Regulatory changes/Media attention etc)
• Employs a "rapid response service" to take care of quick fire and simple business questions
• Directs and promotes a standardised approach to data best practices, to encourage greater coherency and robust assurance
• Defines, creates and maintains the data required for ad-hoc and regular reporting as well as dashboards needed for programme delivery and/or portfolio-level decision making
• Has a proven grasp of data structure and databases alongside a demonstrable understanding of Commercial Data
• Develop strong methodologies and clearly defined processes
• Handle large volumes of data using experience/knowledge of SAAS, SQL Server and Business Objects
• Promotes sound governance and works in line with control frameworks to ensure data is of the highest accuracy, traceable and streamlined, including creating and updating procedure guides to evidence how tools and reports function

Regulation:

• Excellent understanding of regulatory requirements specifically surrounding Consumer Duty and GDPR ensuring solutions align to our commitment to set high standards in order to achieve good customer outcomes
• Deal with, or escalate identified risks in relation to SCUK UK risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework

We're looking for someone who has:

• Good analytical, problem solving and conceptual skills to develop methodologies/processes
• An enthusiastic and driven individual evidenced by a proven track record
• Strong, working knowledge of Microsoft Excel for data manipulation (Index, Match, VBA, complex formulas)
• Advanced knowledge database interrogation & programming skills (relational database, advance select queries, indexes, and constraints)
• Experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues
• A strong understanding of data security and compliance standards to protect the integrity and confidentiality of data
• Technical Writing skills - with a natural skill to convey complex data findings to non-technical stakeholders in a clear and understandable manner (this must include Technical Writing ability to create accurate product and service documentation)
• Strong Attention to detail and impeccable time management
• Excellent communication skills with the ability to communicate with and present to both internal and external stakeholders across all levels

Desirable skills, but not essential:

• Management Experience/Previous Project Management experience
• Previous experience using BI tools like Tableau, Power BI, or QlikView for data visualisation and analysis
• Demonstrates accountability and showcases sound ownership of reporting related activities. 
• Experience with Power Query / Power Automate
• Cloud/SAAS services experience/qualification
• Experience with Python or equivalent 
• Analytics experience/qualification

We have a range of benefits available which include:

• Competitive salary of £36,000 - £38,000 (dependent on experience)
• 27 days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• £500 flexible benefit allowance
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc

Other things you need to know:

• The working hours for this role are 35 hours per week across 09:00-17:00
• This is a hybrid role only, and remote workers will be not be considered

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

Should you want to be considered for part time hours, please let us know and we can assess your requirements.

What are the next steps:

If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.