Scheme Manager

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We are looking for a part-time, Scheme Manager who has a passion for delivering great services to our residents in Mayfield and Heathfield.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Responsibilities include:

Dealing with day to day enquires relating to the scheme
Monitoring the welfareof residents and contacting necessary agencies where appropriate
Ensuring the general Health and Safety within the scheme and to carry out and document all Health and Safety checks
Monitor the expenditure of the scheme budget, keeping within budgetary limitations
Receiving and processing any repair works and monitoring theirprogress
Liaising with outside agencies and suppliers
Managing any potential complaints (e.g. anti social behaviorcases)
Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard
Responsible for management of void properties, ensuringthat re-let targets are met

Candidate Requirements

Certificate in Supported Housing, Charted Institute of Housingor equivalent(preferred but not essential)
Knowledge of Housing Benefit/Supporting People requirements and criteria
A wide knowledge of health and social issues that may affect our residents
At least two years Housing experience in a similar or related field (essential)
Ability to deal with challenging and emergency situations in a calm manner
Excellentcustomer service and communication skills
GCSE level C (or equivalent qualification) in Maths and English (essential)
The ability to drive with access to your own vehicle is essential due to the organisation being multi-site across Sussex within some rural areas

Employment Details

Additional Information

Hours of work are Monday to Friday (25 hours per week, 5 hours per day to approx. xbpsjku 8am 1pm)

Locations

St. Thomas of Canterbury Court, Mayfield, East Sussex, TN20 6BQ (20 hours per week)
Waldron Court, Heathfield, East Sussex, TN21 8NZ

Benefits

25 days' annual leave (excluding bank Holidays, pro rated for part-time staff)
Contributory pensions scheme, with employer contributions
Dedicated Employee Assistance Program (providing confidential support and advice)
Refer a Friend bonus
Free onsite parking available at both schemes

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