The roleSouthern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis at our scheme inBirmingham.Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered and Over-55s schemes.Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in the midlands.To excel in this role be willing to workonsite atschemesdemonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team!Please note this is a part time role working 21hours, working Monday, Wednesday and Friday.You need to have a full drivers license and access to your own vehicle and will receive an ECU allowance.What youll be doingDeliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.Deliver the service in line with agreed parameters for the role.Conduct assessments of risk and need and provide personalised support to residents.Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.Work closely with other agencies to ensure residents are able to access a full range of services and support.Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.What youll needUnderstanding of the diverse needs of older peopleAble to develop partnership working internally and with other agencies to generate effective solutions to problemsAbility to manage time & tasks effectively, work well under pressure both individually and in a teamCustomer-focused and experience of providing excellent customer care and an interest in theHousing sectorAble to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervisionAble to receive and respond to customer feedback and complaints professionally at all timesA commitment to taking personal responsibility for sharing informationIn your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.Closing date: Thursday 7th May2026at 23:59pmPlease note, we reserve the right to close this vacancy early should we receive a high volume of applicationsApplying for roles with usAbout usAt Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.What's in it for youPensionLife assuranceHealthcare cash planEyecare & dentalBirthday leaveRetailersdiscountsCycle to workBuy & sell annual leaveSeason ticket loanIn-house academy & career developmentFlexible workingInclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.JBRP1_UKTJ