At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

Reporting into the Service Control Manager, the Scheduling Lead will monitor and maintain performance measurement frameworks and manage performance against these. You will resolve delaying and non-fluid factors and providing resolved work to the scheduling team to allocate and program the works to deliver for our customers.

This is a hybrid working role, with a requirement to be in the Chorley office 2 days per week.

What you’ll do:

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• Work with external stakeholders to understand and investigate feedback into issues with works and to ensure cancellation has been achieved within the timescales
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• Aid teams in making recommended changes to schedules to improve performance, including helping to resolve any issues
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• Make decisions related to prioritisation by using analysis led insights
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• Ensure full compliance with local authority and statutory provisions for the administration of Streetworks legislation.
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• Maintain accurate records of delayed and non fluid orders
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• Ensure all agreed client and internal KPI’s are met or exceeded
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• Working with third-party contractors to develop viable time scales for critical works
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Who you are:

You will have a strong administrative or coordination background, with knowledge of telecoms / Streetworks being highly desirable. You must be a confident communicator, with excellent stakeholder management skills.

Key Requirements:

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• Experience coordinating Streetworks or civils activities within telecoms, utilities, highways, or similar sectors.
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• Good understanding of NRSWA (New Roads and Street Works Act) and permit schemes across UK local authorities.
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• Able to schedule works in line with permit requirements and ensure compliance with notice periods.
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• Experience tracking permit status, managing permit changes/extensions, and preventing FPNs (Fixed Penalty Notices).
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• Strong organisational skills for managing multiple jobs, locations, and crews simultaneously.
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• Confident using Excel and project tracking tools to maintain accurate records and reports.
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• Knowledge of traffic management coordination and dependencies with other utility works is a plus.
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• Effective communicator with a proactive approach to resolving scheduling and permitting conflicts.
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What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

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• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
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• Company pension scheme
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• A range of family friendly policies
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• Occupational health support and wellbeing Portal
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• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
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Learn more about Telent:

Click here for Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

#LI-Hybrid

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed