Service SupervisorDo you have Scheduler, Scheduling, Maintenance Planning, Engineer Planner, Call Centre experience?Could you step into a Supervisor role?CROYDON BASEDA specialist National Engineering company, who install, service & maintain Commercial Equipment to the retail sectorare seeking a Service Supervisor to join their customer focused engineer planning team.The Role:Based within their Croydon offices (option to work Hybrid after probation), you will supervise & support a team of call handlers & schedulers, ensuring that the business provides engineering support in line with set service level agreements SLA's.This includes;Monitor SLA's and ensure the team are planning works efficientlyMonitor parts, works estimation & completion are supplied form the fieldEnsure administration is performed accurately & efficientlyPlan for holiday 7 absenteeism within the teamHandle escalated customer issuesOversee & sign of overtime & holiday payments for field serviceEnsure works are signed off and passed for invoicing accordinglyThe Person:You will possess;Strong Administration experienceSome Scheduling, Planning, Maintenance Administration, Supervisory, etc experienceExcellent communication skillsComputer/IT literateAttention to detail and comfortable handling data accuratelySome IT based call logging systemSalary & Hours:Monday to Friday 8-5Hybrid option after probation (2 days a week from home)Salary negotiable circa £31,000 to £35,000 on experienceCompany Bonus, employee benefit scheme, pension, etc.Please apply and call us at Start Monday now!JBRP1_UKTJ