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Job Description

Scheduler & Planner\n\nLocation: 310 Broadway, Salford, M50 2UE\n\nSalary: Completive Salary\n\nHours: 40 hours per week\n\nWe are seeking a highly organised and proactive Scheduler and Planner to join our team. In this role, you will be responsible for scheduling Planned Preventative Maintenance (PPM) and reactive works, coordinating with Site Delivery Teams, Engineers, and Third‑Party Suppliers to ensure all tasks are completed efficiently and in line with service levels. You will be a key point of contact for customers and vendors, providing a prompt, professional, and solution‑focused service.

This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast‑paced environment.\n\nKey Responsibilities\n\nSchedule reactive and planned maintenance work to Site Delivery Teams, Engineers, and Third‑Party Suppliers.\nProactively manage all work orders from creation through to completion, escalating issues where necessary.\nDeliver a professional first response to customers and vendors via telephone, email, and internal systems.\nAccurately record service requests, asking the right questions to capture correct information.\nUse multiple Command Centre systems, including Global Maximo and other CAFM/CMMS platforms.\nRaise and manage Purchase Orders (POs) in SAP.\nManage and revise PPM schedules, ensuring compliance with statutory and mandatory regulations.\nSupport quotation management and ensure accurate documentation.\nProvide asset management support, including asset data updates and trend analysis.\nBuild strong relationships with key stakeholders and understand site requirements.\nIdentify potential issues early and escalate appropriately to prevent service failures.\nMaintain high standards of accuracy when inputting data and updating systems.\nAttend training and coaching sessions and adapt to new processes, procedures, and system updates.\nAdhere to all health, safety, environmental, and quality standards.Essential:\n\nExcellent written and verbal communication skills.\nMinimum 2 years customer service experience, ideally within a Command Centre or Call Centre environment.\nIntermediate MS Office skills (Word, Excel).\nPrior experience using CMMS/CAFM systems, ideally Maximo, including work planning and scheduling.\nStrong understanding of reactive and planned maintenance processes and SLAs/KPIs.\nAbility to prioritise and manage a diverse workload in a high‑pressure environment.\nStrong relationship‑building and influencing skills.\nHigh attention to detail and accuracy.\nAbility to deliver exceptional customer service to internal and external stakeholders.\nSelf‑motivated, flexible, honest, and professional.\nCommitment to a strong safety culture and Zero Harm principles.Desirable:\n\nTertiary qualifications in Business Administration, Property, Facilities Management, or a related field.\nExperience working with Third‑Party Vendors.\nKnowledge of Risk Assessments and Method Statements (RAMS).\nExperience in quote management.\nAsset data management or analysis experience.Sodexo’s Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive.\n\nFrom driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business. Joining this segment means becoming part of a collaborative, solutions‑focused environment where your work directly contributes to the success of our people, our clients and the communities we serve.\n\nWorking with Sodexo is more than a job, it’s a chance to be part of something greater.\n\nYou’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.\n\nIn addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.\n\nFor further details regarding our Sodexo benefits please see attached.

\n\nReady to be part of something greater? Apply today!\n\nAbout The Company\n\nAt Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.\n\nWe're all about building a workplace for the future, we believe in equal opportunities, and we celebrate .We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to and and would therefore welcome applications for candidates from underrepresented backgrounds.\n\nWe’re a Confident Leader employer. We’re committed to changing attitudes towards , and making sure disabled people have the chance to fulfil their aspirations.

We run a Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job

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