Salesforce Support & Maintenance AnalystJoin to apply for the Salesforce Support & Maintenance Analyst role at AquentContinue with Google Continue with GoogleSalesforce Support & Maintenance AnalystJoin to apply for the Salesforce Support & Maintenance Analyst role at AquentGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleOur client is seeking a Salesforce Support & Maintenance Analyst to join their EMEIA Sales Planning and Operations team.In this role, you’ll play a key part in maintaining the day-to-day health of our Salesforce platform. You’ll work collaboratively across regional and global teams to manage user support, monitor system operations, implement enhancements, and drive data quality initiatives. With a strong understanding of Salesforce administration and an eye for continuous improvement, you will help create a seamless and secure experience for client’s sales community.This is an ideal opportunity for someone who enjoys solving problems, working cross-functionally, and delivering value through a thoughtful, detail-oriented approach.Key ResponsibilitiesSystem Support & MonitoringMonitor the performance and availability of the Salesforce platform, integrations, and scheduled jobs.Identify and address system issues and inefficiencies before they impact users.Incident & Issue ManagementManage Tier 2 and Tier 3 support tickets, partnering with the Salesforce Admin and relevant teams to troubleshoot and resolve issues.Prioritize and communicate resolution timelines to stakeholders.Enhancements & ConfigurationImplement minor enhancements and configuration updates (e.g., Flows, validation rules) to improve usability and data accuracy.Suggest and deliver automation opportunities to support business efficiency.User Management & SecurityAdminister user roles, permissions, profiles, and access controls in compliance with client’s internal policies.Support audits and ensure access aligns with compliance requirements.Release & Environment ManagementSupport release cycles, including sandbox refreshes, regression testing, deployment coordination, and environment integrity.Maintain version control and documentation of system changes.Data Management & GovernancePartner with Data Governance teams to uphold data quality standards across the platform.Perform deduplication, data integrity checks, and mass updates as needed.Documentation & TrainingMaintain up-to-date documentation on system architecture, known issues, and support processes.Deliver user onboarding and training sessions where required to support adoption and effective usage.Key QualificationsProven experience supporting and maintaining Salesforce, preferably in Sales Cloud and Experience Cloud environments.Strong understanding of Salesforce administrative capabilities including Flows, Reports, Dashboards, Validation Rules, and Permission Sets.Experience working within a complex enterprise environment with multiple systems and integrations.Excellent problem-solving skills with a data-driven mindset and high attention to detail.Ability to communicate clearly with both technical and non-technical stakeholders.Comfortable working cross-functionally across global teams and time zones.Proficient in Excel and familiar with data cleansing and mass data operations.Exposure to core data management concepts such as master data, data models, and data governance frameworks.Familiarity with the software development lifecycle and change management processes.Key QualitiesStrong analytical and troubleshooting skills with a solution-focused mindset.Proactive and comfortable operating in a fast-paced, often ambiguous environment.Highly collaborative with a desire to learn and contribute across functions.Reliable, accountable, and takes full ownership of assigned responsibilities.Driven by high standards of quality and a passion for user experience.This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.Client DescriptionOur Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeTemporaryJob functionJob functionInformation TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Aquent by 2xSign in to set job alerts for “Maintenance Analyst” roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoMaintenance Manager - YHA London CentralLondon, England, United Kingdom 1 day agoSurrey, England, United Kingdom 1 week agoHounslow, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 week agoAircraft Maintenance Forecasting Associate AnalystLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoCity Of London, England, United Kingdom 1 day agoAramco Global Opportunities Await - Relocate to Saudi Arabia, Permanent Expat Family Relocation PackageGreater London, England, United Kingdom 3 weeks agoMaintenance technician, (RME), AMZL - West ThurrockLondon, England, United Kingdom 2 weeks agoMaintenance Engineer - £42ph+ - ManufacturingEnfield, England, United Kingdom 1 day agoLead Maintenance Technician DAYS ManufacturingWembley, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoMaintenance Supervisor - Cecconi's Mayfair, Central LondonLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 months agoKingston Upon Thames, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 months agoGreater London, England, United Kingdom 2 months agoLondon, England, United Kingdom 1 month agoSlough, England, United Kingdom 2 days agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 weeks agoWoking, England, United Kingdom 3 weeks agoWe’re unlocking community knowledge in a new way. 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