The Business Enablement Salesforce Administrator – EMEA/APAC Support plays a critical role in maintaining and enhancing our global Salesforce environment. As part of a collaborative, fast‑paced international team, you will support users across all regions by ensuring platform stability, delivering high‑quality operational support, and contributing to the evolution of Datasite’s Salesforce solutions. This role involves daily interaction with business stakeholders, hands‑on problem solving, data management, and partnership in process improvements that drive organizational efficiency.

Duties and Responsibilities

• Independently manage and prioritize requests in internal support queues, resolving issues in alignment with established SLAs.
• Conduct initial triage and troubleshooting for bugs, data inconsistencies, or reported user issues.
• Provide clear communication and high‑quality service to internal customers across global teams.
• Manage Salesforce access, permissions, roles, and security configurations to ensure alignment with organizational policies.
• Perform routine audits to maintain system integrity and ensure accurate data governance.
• Execute data imports, exports, and mass updates with precision and adherence to data quality standards.
• Monitor and improve data hygiene by identifying patterns, correcting errors, and promoting best practices across user teams.
• Build and maintain scalable reports and dashboards that enable business teams to derive actionable insights and support informed decision‑making.
• Identify opportunities to streamline processes, enhance workflows, and improve system usability.
• Collaborate with technical teams, process owners, and functional stakeholders to design and implement improved operational solutions.
• Provide user experience feedback to the configuration and development teams to ensure solutions are intuitive and effective.
• Support new feature rollouts by coordinating with Enablement teams and assisting with training and communication.
• Conduct user acceptance testing (UAT) to validate functionality before release to production.
• Ensure high-quality delivery through thorough testing and documentation.

Qualifications and Education

• Bachelor’s degree in a business or technical discipline
• Salesforce Administrator Certification required

Experience and Skills

• 2–5 years of hands‑on experience with Salesforce systems.
• Demonstrated ability to work independently, prioritize tasks, and adapt to changing requirements.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent written and verbal communication skills, with an ability to work effectively with diverse global teams.
• Proficiency with Microsoft Office applications, particularly Excel.
• A passion for learning, continuous improvement, and delivering exceptional user support.

Physical Demands

· Standard office environment with extended periods of computer and phone use.

· Occasional travel may be required (not to exceed 10%).

· Must be flexible to support EMEA/APAC time zones as needed.