We’re Hiring: Sales Team Manager | Cardiff | Up to £40k + OTE £50k

Are you a passionate leader with a proven track record in driving high‑performing telesales teams? Thrive in a fast‑paced Contact Centre environment? We’d love to hear from you!

Location: Cardiff

Hours: 37.5 hours per week (flexible shifts Mon–Sun)

Salary: Up to £40,000 + OTE £50,000+

About the Role

We’re seeking an experienced and driven Sales Team Manager to lead and develop a dynamic telesales team within our busy Contact Centre. You’ll report to the Contact Centre Manager and play a crucial role in coaching, motivating, and guiding your team to consistently exceed performance targets.

Key Responsibilities

✅ Coach and develop sales agents to achieve KPIs and personal goals

✅ Support succession planning through staff development

✅ Analyse performance data to pinpoint coaching needs

✅ Assist with recruitment efforts to attract top-tier talent

✅ Drive commercial strategies to enhance revenue and service quality

✅ Monitor absence and timekeeping in line with company policy

✅ Ensure FCA compliance and adherence to internal procedures

Essential Skills & Experience

🎯 Proven experience managing telesales or sales teams

Strong coaching, performance management, and lea...