Sales - Team Leader - Office based ?? KENTAre you a driven sales professional with a passion for leading teams and delivering exceptional customer experiences? We're looking for an inspiring Desk-Based Account Manager Team Leader to take charge of a high-performing team of 4 agents in our busy Gravesend office.This is an exciting opportunity to step into a leadership role where you'll shape team success, build strong customer relationships, and play a key part in driving commercial growth within a fast-paced and evolving industry.?? The RoleAs Team Leader, you'll oversee the daily operations of a team of Desk-Based Account Managers, ensuring they deliver outstanding service while achieving ambitious sales targets. You'll coach, motivate, and develop your team, while also contributing to wider commercial strategies including market insights and product development.?? What You'll Be DoingLeading & Developing Your TeamInspire, coach, and support a team to exceed sales and customer satisfaction goalsConduct regular one-to-ones, providing feedback and identifying development opportunitiesMonitor performance, celebrate success, and drive continuous improvementCreate a positive, collaborative, and high-performing team cultureDriving Sales & Customer SuccessOversee key customer accounts, ensuring strong relationships and repeat businessSupport the team in converting enquiries into orders and maximising every opportunityEncourage upselling and cross-selling to grow accountsWork closely with field sales teams to deliver a seamless customer experienceEnsure accurate CRM management and reportingContributing to Growth & InnovationSupport outbound campaigns aligned with marketing and product initiativesShare valuable customer and market insights to influence new product developmentStay ahead of industry trends, competitor activity, and customer needsCollaborate with marketing to maximise campaign effectivenessCollaborating Across the BusinessAct as a key link between sales and internal departments such as logistics, production, and financeContribute to sales reviews and strategic planningDrive improvements that enhance both efficiency and customer experience? What We're Looking ForExperience in sales or account management, leadership or supervisory roleStrong communication skills and the ability to build lasting relationshipsCommercial awareness and a keen interest in market trendsA target-driven mindset with experience leading teams to successHighly organised with confidence using CRM systems, Excel, and OutlookA proactive, solutions-focused approach with a passion for customer serviceDesirable:Experience within construction, building materials, or trade environmentsBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.JBRP1_UKTJ