About the Company: Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core. We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided.

About the Role: Customer services responsibilities.

• Answering telephones enquiries - UK and Export
• Responding to Customer Emails - UK and Export
• Daily/Weekly/Monthly reporting to Customers
• Creating new customer accounts - UK and Export
• Processing quotes and orders on IT System
• Part identification using external websites/spreadsheets
• Check part number supersessions on external websites
• Identify part lead times and confirm to the customer
• Releasing pick tickets and check back orders
• Raising commercial invoices for despatch
• Part ship and contact customers when stock is booked in
• Downloading spares guides as required
• Monitoring service repairs
• Dealing with service queries
• Advising customer of warranty invalidations
• Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment
• Issue repair job numbers to service customers
• Dealing with customer complaints and returns
• Reports
• Assist with other departments as required
• Liaison with other departments

Service support responsibilities:

• Account management for service customers
• Service support for partners
• Ensuring smooth flow of work through workshop
• Obtaining Purchase Order numbers for repairs
• Monitoring statuses of repairs
• Responding to new customers
• Ensuring correct invoicing on repairs
• Liaising with Purchasing for timely delivery of parts
• Liasing with customers regarding receipt and return of units
• Supporting the effort to reach service revenue targets

Qualifications: IT literate (Word, Excel).

Required Skills:

• Good organisational skills
• Good telephone manner
• Good attention to detail
• Conscientious with a strong sense of quality
• Strong customer focus
• Ability to work and take instruction from Managers but also to work independently
• Self-motivating with ability to prioritise own workload