The Assistant Manager is the operational backbone of the department — managing mid-tier client and supplier accounts while ensuring quality, speed, and accuracy.

They act as the Manager’s right hand: supporting execution, coordinating daily tasks, and mentoring Senior Executives to maintain excellence across all work streams.

They also operate group tours throughout the United Kingdom & Europe from Global Customers.

COMPETENCIES:

Who: Desire to work in European inbound tourism.

Highly Driven, Sets high standards and goals, Quick learner, Problem solver, Organization and planning, Integrity/honesty, Calm under pressure, Attention to detail, Persistent, Work ethic, Flexible/adaptable, Enthusiasm, Passionate about service, Resourceful, Multitasker, well organised. Curious & always looking for new suppliers or itineraries to offer.

Relationships: Team player with collaborative approach; Proactivity/takes initiative; Treats people with respect; Listening skills & open to criticism and others’ ideas; Written & oral communications; Teamwork; Values the power of relationships.

Technical: Product knowledge of EU/UK; adapt to processes and IT Systems; good knowledge with Excel & Word. Very well-organized using tools such as Outlook Calendar.

Fluent in English and in any other language.

Key Elements of Ownership:

Accountability | Proactivity | Commitment to Outcomes | Stewardship | Continuous Improvement

RESPONSIBILITIES:

Client & Supplier Relationships

• Handle a portfolio of mid-tier clients and suppliers, ensuring reliability and service consistency.
• Build strong relationships with agent/clients with whom you will liaise daily. Then with suppliers in order to create a strong partnership.
• Build quotations for our agents – analyse their needs to create the perfect gateway, & research and develop innovative products in both new and existing destinations
• Create itineraries and prepare tour quotations.
• Ensure existing products are kept up to date and in line with market trends.
• Follow up for feedback from clients and adjust product accordingly to ensure quality.
• Operate the groups once confirmed by working closely with suppliers including hotels, transports, guides, attractions, restaurants etc.
• Book services for confirmed bookings and ensure accurate details are entered and kept updated in the back-office booking system
• Able to find new suppliers if needed & ensure the supplier is suitable for the type of clients
• Manage the emergency of on ground groups that you manage and also assist the department for their groups if needed
• Respond promptly and professionally to all communications.
• Escalate key issues or disputes to the Manager, with clear documentation.
• Support in onboarding new suppliers or clients under the Manager’s supervision.

Delivery & Coordination

• Manage and review team deliverables for accuracy and profitability.
• Coordinate workloads, ensuring team SLAs and KPIs are met.
• Support in the preparation of key reports and dashboards for Managers and GMs.
• Oversee the smooth handover between Sales, Quotations, and Operations.

Training & Mentorship

• Train and support Senior Executives and Executives joining the department.
• Conduct quality checks and provide constructive feedback.
• Ensure all team members follow SOPs and maintain system hygiene.
• Reinforce company standards for communication and responsiveness.

Process & Data Accuracy

• Maintain up-to-date CRM entries for all accounts under responsibility.
• Flag system or data errors to the Manager and Data team.
• Support continuous improvement by suggesting better processes or tools.

Reporting & Communication

• Update Managers on key metrics: response times, confirmations, and client satisfaction.
• Act as first escalation point for day-to-day issues in the Manager’s absence.
• Ensure smooth coordination with internal teams (Contracting, Data, Accounts).

FLEXIBILITY: The above responsibilities may change to the business/ department needs

Why Join Us? At Europe Incoming, we value innovation, collaboration, and a commitment to excellence. You will have the opportunity to make a significant impact on our operations and contribute to our growth and success. We offer a supportive and inclusive work environment, competitive compensation, and opportunities for development. As we also love transparency, this position is not always “9 to 5”; during high season it’s sometimes necessary to work longer hours.

Ready to take your career to the next level? Apply now and become a key player in our team!

To apply, please send your resume and cover letter to recruitment@europeincoming.com.

We look forward to hearing from you!