Job Title: Sales & Customer Support Representative Reports To: Key Account Manager Location: Aintree, Liverpool Salary: £28,000 per annum, rising to £30,000 upon successful completion of a 6-month probationary period Bonus Structure:

£25 for each confirmed prospect enquiry for a manufacturable product Additional £75 when the prospect becomes a customer and order volume reaches 2 tonnes

\n

Role Purpose To support the business in achieving its operational KPIs and strategic objectives through proactive sales and exceptional customer service.

Key Responsibilities Lead Generation & Marketing

Build and maintain relationships with regular customers through outbound calls Conduct cold calling campaigns to generate leads for the sales team Use website tracking tools to identify and follow up on potential leads Collaborate with the website provider to publish content on the website and social media

Customer Service

Coordinate with internal teams (administration, planning, production, transport) to manage orders from placement to on-time delivery Enter production paperwork and generate transport documentation Keep customers informed on order status and respond to queries Resolve customer complaints promptly and track progress Complete customer questionnaires and documentation Generate quotes and process orders using Microsoft Dynamics CRM Organise and dispatch customer samples Manage purchase orders for external suppliers as needed

Reporting

Produce daily reports on outstanding orders and sales performance Generate KPI reports for the sales team Create analytical reports using Dynamics, Excel, or Power BI

Additional Duties

Attend sales meetings and prepare meeting minutes Support with order entry and general office administration during peak periods or staff absences

Expectations

Contribute to achieving KPIs including OTIF delivery, stock management, invoicing, and customer satisfaction Comply with Health & Safety and relevant quality standards (ISO/BRCGS) Demonstrate accountability and adherence to company policies Exhibit self-motivation and a proactive approach to personal development Maintain a positive attitude and foster team spirit

Key Skills & Experience

Excellent communication and organisational skills Proficiency in Microsoft Office; experience with Microsoft Dynamics is a plus Strong time management and multitasking abilities High attention to detail and problem-solving skills Customer-focused with effective conflict resolution skills Team player with experience in manufacturing, ideally in polythene or packaging

Key Performance Indicators

Achieve forecasted sales volumes Minimum 1 hour of cold calling per day (20 calls) Generate at least 4 new leads per month Create 80 opportunities per month Maintain OTIF at 90% (team target) Resolve 90% of complaints within one month (team target)

\n\n

Blue Arrow is proud to be a Confident Employer and is committed to helping find great work opportunities for great people.