We are looking for a motivated and customer-focused Sales Consultant to join our Reservations team. This role involves handling inbound and outbound sales enquiries, supporting a range of global travel products and delivering exceptional service to our customers. You will manage customer bookings through to completion and play a key role in sales, support and customer experience.

Key Responsibilities:

• Answer inbound calls for a variety of travel revenue streams around the world.
• Support luxury and non-luxury online travel agency sites.
• Provide first call resolution on all calls.
• Action rebooks on existing bookings impacted by supplier cancellations.
• Manage customer bookings from initial enquiry through to completion.
• Provide documentation and itineraries for high end customers.
• Assist crisis management team on impacted bookings.
• Offer sales feedback to product and marketing team.
• Outbound calls to potential leads who have purchased a gift card.
• Outbound calls to potential leads who have an expiring grant. 

What we're looking for:

• Previous sales experience within a travel agency or call centre environment (preferred)
• Understanding of UK travel practices and seasonal demands (preferred but not essential)
• Experience using Galileo (preferred)
• Experience using Dolphin (preferred)
• Knowledge of dynamic packaging (airlines, ground handlers, and hotels) is advantageous but not essential
• Excellent interpersonal and communication skills with a professional and confident manner

Why you'll love working with us:

• Hybrid working
• Healthcare cash back plan
• Wellbeing program/package which includes private remote GP, physiotherapy access, mental health support, bereavement counselling, later life care support and much more.
• Death in service benefit
• Health days
• 26 days annual leave plus bank holidays
• Ability to take one day of annual leave in hour segments to increase flexibility
• Birthday day off
• Access to discount and rewards
• Team building events
• Enhanced family friendly policies
• Loyalty awards
• Staff travel - benefit from booking discount holidays
• Free parking