ABOUT US

Strathberry is one of the most exciting contemporary luxury brands to emerge from the UK in the past decade. Founded in Edinburgh and handcrafted by skilled artisans in the renowned leather workshops of Spain, the brand is defined by its minimalist design language, refined craftsmanship and its signature bar hardware. Loved by global tastemakers, celebrities and royalty, Strathberry has cultivated a fast-growing international community drawn to modern elegance, timeless design and exceptional quality.

Driven by an entrepreneurial spirit and a strong pace of growth, the brand has built a significant direct-to-consumer business and is stocked in leading global retailers including Selfridges, Liberty, Nordstrom and Neiman Marcus. The retail footprint continues to expand with flagship stores in London and Edinburgh, supported by a new in-house atelier that brings craft, sampling and repair together in one creative space. This investment in infrastructure, talent and product innovation positions Strathberry for its next chapter of global scale.

Joining Strathberry means becoming part of a dynamic, ambitious and design-led business at a pivotal moment in its evolution. This is an opportunity to contribute to a brand with a clear identity, strong momentum and a bold ambition to reimagine contemporary luxury on an international stage.

THE ROLE

Working from our London retail location in Burlington Arcade, you will hold a key role within our fast-growing business, where you will act as an ambassador for the brand, ensuring that all customers receive the best experience and playing a key role in supporting Strathberry’s growing retail presence.

Please note: This is a full-time, permanent position, based in London. With 40 hours available, working on a rotating shift pattern over a 7-day week. Previous experience working in a luxury retail service environment is essential.

To apply please submit your CV, outlining your relevant skills and experience and interest in this position.

KEY RESPONSIBILITIES

• Delivering exceptional customer experience.
• Driving sales into the store and creating a vibrant atmosphere.
• POS transaction processing.
• Helping with visual displays within the store.
• Management of POS stock control and assisting on stocktakes, when required.
• Supporting promotions, events and launches to deliver the intended experience for customers.
• Meeting individual and team sales goals.
• Keeping the store tidy and clean, clear of any H&S hazards, and contributing to essential sales tasks.
• Working with colleagues to monitor store security.
• Assisting in all areas of stock shipping/receiving policies and paperwork.
• Providing customer service support using the Endear system.
• Providing general administrative support when and where necessary.

WHAT WE OFFER

• Commission
• Employer pension scheme

ABOUT YOU

To be a star candidate for this position, you must be able to demonstrate the following skills and experience:

• Previous experience working in a luxury retail service environment (essential).
• Flexible availability in relation to rotating shift patterns and hours. (essential)
• Availability to flex hours up on occasion. (preferable)
• Exceptional people skills and confidence when dealing with customers.
• Understanding the importance of promoting and reflecting the image of a luxury brand.
• Interest in the luxury fashion industry.
• Self-motivated with a ‘can do’ attitude.
• A good level of numeracy and the ability to produce and maintain accurate records.

INTERESTED?

To apply please submit your CV, outlining your relevant skills and experience and interest in this position.