About EX NIHILO

Founded in Paris, EX NIHILO is a contemporary fragrance house that embodies a spirit of pure refinement, innovation, and individuality. Inspired by the French avant-garde, the brand offers a bespoke approach to perfumery, blending cutting-edge creation with the timeless codes of luxury.

Role Overview

We are seeking a Full-Time Sales Associate to represent EX NIHILO within HARRODS H Beauty Chester. The successful candidate will act as a brand ambassador, delivering a distinguished level of service that reflects the elegance and creativity of the EX NIHILO universe.

Key Responsibilities

• Provide exceptional, personalised client experiences consistent with EX NIHILO’s luxury service standards.
• Develop deep product knowledge to communicate the brand’s story, craftsmanship, and olfactory identity.
• Build lasting client relationships to drive customer loyalty and repeat business.
• Achieve and exceed individual and team sales targets.
• Maintain impeccable counter presentation and adherence to visual merchandising guidelines.
• Support promotional events and new product launches.
• Uphold EX NIHILO and HARRODS values at all times.

Profile Requirements

• Previous experience in luxury fragrance, beauty, or retail sales (premium environment preferred).
• A genuine passion for perfumery and an understanding of the luxury client experience.
• Excellent communication, interpersonal, and presentation skills.
• Sales-driven mindset with the ability to deliver results through exceptional service.
• Professional appearance and polished demeanor.
• Flexibility to work weekends, late evenings, and key trading periods.

What We Offer

• Competitive remuneration with performance-based incentives.
• Extensive brand and product training.
• Opportunities for professional growth within a luxury retail environment.
• Exclusive employee benefits.