Sales and Administration Coordinator (Office and On-Call)

Location: Office-based (Stevenage) + remote on-call

Hours: Full-time, Monday–Friday

On-Call: Out-of-hours rota (remote / flexible location)

Employment Type: Permanent

Role Overview

Vantage Plumbing and Heating is a fast-growing plumbing, heating and drainage business. We are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales.

This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers – no site attendance required.

This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance.

Key Responsibilities

Office-Based Administration and Customer Handling

Answering inbound calls and emails Booking jobs and managing engineer diaries Updating job management systems and customer records Taking payments and deposits General office administration and customer communication

Sales and Revenue Generation

Promoting and selling monthly care plans Confidently discussing services and options with customers Following up enquiries and quotes to maximise conversions Supporting overall revenue growth through proactive sales activity

On-Call / Out-of-Hours Support

Answering incoming calls during agreed on-call periods Taking payments over the phone Dispatching engineers to emergency jobs Accurately logging call details Working remotely during on-call shifts

Key Skills and Experience

Essential:

Previous sales, admin, or customer-facing experience Confident and professional phone manner Commercially aware and comfortable with sales conversations Organised, reliable, and calm under pressure Able to work independently during on-call periods

Desirable:

Sales or upselling background Trades, utilities, or service-industry experience CRM or booking system experience

Salary and Earning Potential

£24,000 – £32,000 basic salary (depending on experience) Performance-based bonus structure Opportunity to earn £50,000+ per year in additional bonuses for top performers Bonuses linked to care plan sales, customer retention, and revenue performance No separate on-call allowance Full training provided

(Bonuses are performance-based, capped per scheme, and not guaranteed.)

Why Join Vantage Plumbing and Heating

Established, growing business with strong market presence Office-based role with flexible remote on-call work High earning potential for sales-driven individuals Long-term opportunity within a scaling company