Sales Administrator

2 Days Old

Job Description

The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to day sales operations.


Order Capture, Entry and management

  • Collating orders received by the wider team across the business, sense checking and entering into Orderwise
  • Ratifying e-commerce orders and processing
  • Working with the wider team to manage stock issues to ensure order fulfilment
  • Working with the delivery team to hit customer delivery requirements

Customer Service

  • Managing inbound customer sales queries via phone and email
  • Credits and returns
  • Handling complaints
  • Credit management and aged debt

Telesales

  • Adhoc outbound call activity based on specific campaigns/requirements
  • Some proactive prospecting


Requirements

  • Previous customer facing experience with the ability to handle customer queries
  • Strong attention to detail
  • Ability to work accurately and independently
  • Excellent verbal, written and interpersonal skills.

Apply
Location:
Birmingham
Job Type:
FullTime
Category:
Business

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