Sales Administrator — Toolfix Services

Location: Peterborough, UK

Hours: 8:00am – 5:00pm, Monday–Friday

Website: www.toolfixservices.com

Are you highly organized, customer-focused and ready to join a tight-knit team? Toolfix Services is looking for a Sales Administrator to support our sales operations, with a strong emphasis on processing orders, handling customer enquiries, and ensuring everything runs smoothly from start to finish.

As a key part of our team, you’ll be the first point of contact for many of our customers — helping to deliver great service, accurate order processing and fast responses. You’ll work closely with colleagues across the business to keep our systems and customers happy.

• Process customer orders received via email, phone and web, ensuring accuracy and completeness.
• Respond to customer enquiries quickly and professionally, over the phone and email.
• Input orders into our systems and track progress to fulfilment.
• Chase couriers and carriers for delivery updates and action where needed.
• Manage web-based orders and maintain accurate records.
• Work with our team to resolve problems, provide updates and exceed customer expectations.
• Maintain clear and up-to-date order information and help improve processes.

We want someone who is:

• Highly motivated with a proactive mindset.
• Exceptionally organized, with great attention to detail.
• Friendly and confident in communicating with customers over phone and email.
• Thrives in a team environment but can also work independently as needed.
• Comfortable juggling multiple tasks and priorities.

You’ll be joining a supportive team that values:

• Great customer service
• Accuracy and ownership
• Professional development
• A positive and collaborative work culture

We’re not just looking for someone to “answer phones” — we’re after someone who can drive operational excellence through order accuracy, communication and teamwork.