Location: Gravesend

We're looking for a motivated, customer-focused Desk-Based Account Manager to join our fast-paced Packaging & Components team in Gravesend.

This is more than just a sales role-you'll be at the heart of our customer relationships, helping businesses find the right solutions while driving growth and spotting new opportunities. If you enjoy connecting with people, closing deals, and making a real impact, this role is for you.

• Manage a portfolio of existing customers, building strong relationships and ensuring repeat business
• Handle incoming enquiries, follow up on leads, and convert opportunities into sales
• Identify upselling and cross-selling opportunities across our packaging solutions
• Work closely with External Sales Teams to deliver a seamless customer experience
• Keep CRM systems up to date with quotes, orders, and customer interactions

• Make outbound calls to promote products, campaigns, and new initiatives
• Provide valuable frontline insights into customer needs and product performance
• Play a role in the development and launch of new products
• Collaborate with marketing to bring campaigns to life
• Stay informed on market trends, competitor activity, and innovations

• Work cross-functionally with internal teams to deliver excellent service
• Support monthly sales reviews and track performance against targets
• Share customer feedback to help shape business decisions

• Experience in sales or account management (B2B, trade, or packaging preferred)
• A confident communicator who builds strong relationships with ease
• Commercial awareness and curiosity about market trends
• Comfortable working towards targets and KPIs
• Organised, proactive, and confident using CRM systems and Microsoft tools

• Experience within construction / packaging industry
• Worked with end users or distributors
• A creative mindset with fresh ideas and solutions

You're proactive, driven, and thrive in a busy environment. You enjoy speaking with customers, finding solutions, and turning opportunities into results. You're a team player who brings energy, ideas, and a positive attitude every day.

• Company pension plan
• Medical cash plan
• Long service rewards and enhanced pension contributions
• 25 days holiday + bank holidays
• Free parking
• Office perks including coffee, tea & fresh fruit

You'll be joining a supportive, growing business where your contribution truly matters. This is your chance to develop your career, influence customer success, and be part of a team that's always looking ahead. xbpsjku

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.