Rooms Division Manager

1 Days Old

We are recruiting on behalf of a luxury country house hotel and spa set within beautiful countryside just outside London. Our client is seeking an experienced and driven Rooms Division Manager to join their senior leadership team and oversee the full rooms operation. This is a hands-on role responsible for leading Front Office, Housekeeping, Concierge, Guest Relations, and Night teams, ensuring exceptional service standards and smooth day-to-day operations across the property. Key Responsibilities Lead and develop Rooms Division teams, driving a high-performance culture Ensure outstanding guest satisfaction across all touchpoints Oversee daily operations, maintaining efficiency and service excellence Drive key metrics including occupancy, guest feedback, and operational performance Collaborate with Sales, Revenue, and F&B teams to maximise profitability Implement processes to enhance the guest journey and streamline operations About You Proven experience in a senior Rooms Division or Front Office leadership role within luxury hospitality Strong leadership, communication, and organisational skills Commercially aware with an understanding of revenue and budgeting Experience with hotel systems (e.g. Opera, Protel, or similar) Hands-on, professional, and guest-focused approach The Opportunity Join a well-established luxury hotel offering a supportive leadership environment, excellent facilities, and strong career development. Benefits include staff meals, hotel and spa discounts, referral bonuses, and additional holiday perks.
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Location:
St. Albans
Job Type:
FullTime

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