Description Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: Free Meals on Duty: Enjoy complimentary meals while at work. Uniform Provided: A professional uniform is supplied for all employees. Explore Discounts :A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries. Pension Scheme: Participation in The Peoples Pension. Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues. Career Development: Opportunities for career growth and internal transfers within Marriott's global network. Training and Development: Access to training programs to enhance your skills and advance your career. Responsibilities: Here's what your journey with us entails: Effective management of the day to day Front Office Operations of the hotel. Answer and resolve customer complaints & guest comments quickly. Operation of Front Office System, maintenance and facilitation of upgrades, inventory management. Coordinate with outsourced housekeeping to ensure Brand Standard compliance and KPIs achieved. To direct all operational activities to maintain and improve productivity, quality, service and merchandising to increase volume, sales and profits in accordance with the Hotels budget and business goals within Front of House. Work with applicable HODs implement actions from the information received via ITR/GSS/Review Pro, guest questionnaires and feedback addressing any service issues and improving standards and products in line with customers needs and brand values. Ensure the implementation of an effective and timely action plan in addressing any areas identified in the customer feedback forms, Service Recovery reports and DMs logs. Monitoring GSS (Satisfactions and Loyalty Tracker) and implementing actions when needed with conjunction with department leaders. Responsibility for the day to day operation of the hotel ensuring consistency of standards and the adherence to the Brand Operating procedures and Standard Operating Procedures. Safety and Company Policies: Follow all company and safety and security policies and procedures. Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager. Complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information. Communicate with others using clear and professional language. Develop and maintain positive working relationships with others. Support the team to reach common goals. Listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Note:This above description is not intended to establish a total definition of the job, but an outline of the duties. Behaviours: Hands on approach required Flexible team player and strong communicator Willingness to learn and develop as training will be provided Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

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