Rooms Division Manager- 4-Star Hotel Location: Dudley, West Midlands Salary: £40,000 per year + bonus + benefits

Are you an experienced Rooms Division or Front of House Manager who thrives on delivering outstanding guest experiences and leading a team with energy and confidence? We're partnering with a modern, 4-star hotel in the West Midlands, with just under 100 bedrooms, a full leisure club, restaurant, bar, and extensive meeting facilities . This is a hands-on leadership role where you'll shape the day-to-day guest experience across Reception, Housekeeping and Night Operations. ________________________________________ Why This Role Stands Out * Lead and mentor a passionate Front of House team , supporting both experienced and newer colleagues * Take ownership of Reception, Housekeeping and Night Operations , ensuring seamless service across all departments * Enjoy a hands-on role where your influence is visible every day * Work alongside a supportive General Manager in a collaborative environment * Access career development, training, employee perks, and a bonus scheme ________________________________________ What You'll Be Doing * Managing and motivating Reception, Housekeeping, and Night teams to deliver exceptional guest experiences * Supporting team development through mentoring, coaching, and on-the-floor guidance * Ensuring smooth operational flow during peak times while keeping a calm, organised approach * Taking responsibility for health & safety compliance across front of house areas * Contributing to the overall success and reputation of the hotel ________________________________________ What We're Looking For * Previous experience as a Rooms Division Manager or Front of House Manager in a similar 4-star hotel (ideally ~100 bedrooms) * Strong knowledge of Reception, Night Operations and Housekeeping * A hands-on, organised leader who thrives in a busy environment * Confident mentoring and developing team members to improve performance * Composed and proactive in solving day-to-day operational challenges ________________________________________ Why You'll Love Working Here * Be a visible, valued leader within the hotel * Work in a modern, supportive hotel environment * Competitive pay, bonus scheme, staff discounts, and career progression opportunities * Join a team that takes pride in guest service and values your leadership ________________________________________ Please note: Applicants must have the right to work in the UK; sponsorship is not available.

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