Roboshop Retail Assistant

Industry: Designer collectible pieces

Locations: Canary Wharf, London Area

Job type: Full Time, Permanent

Working Hours: 40 hours, weekly

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

POP MART offers our employees:

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work
• Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

The Role and Candidate

We are seeking a dedicated Roboshop Retail Assistant to join our ROBOSHOP Retail team on a full-time basis, must have availability of 5 out of 7 days a week (weekend work will be required). This role is responsible for ensuring the smooth operation of the ROBO SHOP vending machines located in London and nearby cities. The successful candidate will be tasked with maintaining optimal stock levels, resolving technical issues, and ensuring the overall functionality of the machines.

Responsibilities

• Reports into Retail Operations Roboshop Manager.
• Liaise with multiple stakeholders, including external partners and internal teams, to ensure the smooth execution of new ROBOSHOP launches and operational efficiency.
• Manage day-to-day operational matters to ensure consistent sales performance and resolve any issues promptly, playing a key role in driving business growth.
• Oversee replenishment in the Roboshop portfolio and ensure that sales goals are being achieved.
• Provide technical and operational support for ROBOSHOP vending machines to ensure optimal functionality and customer satisfaction.
• Collaborate closely with cross-functional teams to ensure timely communication, stock accuracy, and seamless replenishment cycles.
• Support the implementation of process improvements and new initiatives to enhance the overall efficiency and profitability of the ROBOSHOP network.

Required Qualifications

• Ability to work independently (critical for Robo Shops)
• Strong time management & organisational skills
• Good communication skills (internal + partners)
• Basic numeracy & stock handling
• Retail or customer service experience
• Stockroom / logistics exposure
• Experience working with KPIs or performance
• Comfortable using basic tech / systems

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.