Who We Are

WTA Group is an international logistics company, on a fast growth trajectory. We support companies of all sizes and from all industries with their own growth strategies, by supporting their logistics. This includes the importing of materials and the exporting of products internationally.

WTA Group are over 100 years old, and customers and employees both remain loyal to the group with over 50% have worked with us for over ten years. This is evidence that people are at the heart of our business, and our reputation for customer service across the globe is second to none.

Key Role

To take day-to-day responsibility for WTA’s European road freight operations, ensuring accurate execution of shipments, effective supplier coordination, and reliable client service.

This is a hands-on operator role, for transactional/admin tasks. The operator will complete and oversee work to ensure accuracy and compliance. The role is responsible for service delivery.

Key Responsibilities

• Handle daily road freight bookings, documentation and shipment coordination.
• Ensure accuracy and timeliness.
• Be the operational contact point for clients and internal stakeholders on road freight matters.
• Liaise with hauliers, carriers and suppliers to arrange collections, deliveries and resolve service issues.
• Monitor service levels and escalate exceptions quickly to maintain smooth operations.
• Provide operational insights to support the Customer Excellence and Commercial teams, while retaining ownership of shipment execution.
• Contribute to reporting and service performance monitoring.
• Drive continuous improvement, working with IT and Process teams to simplify workflows, reduce manual effort and strengthen visibility.

Experience:

• Previous operational experience in UK/EU road freight (2 years minimum).
• Understanding of customs procedures (beneficial but not essential).
• Cargowise experience (beneficial but not essential).

Skills:

• Strong organisational skills with the ability to manage multiple shipments under pressure.
• Good communication and relationship skills with clients, hauliers and suppliers.
• Proactive problem solver with strong attention to detail.

Location: Hybrid with 3 days at our Manchester Head Office.

Company Benefits:

• Competitive salary DOE
• Company profit sharing bonus
• Pension 5% contribution
• Life assurance
• Income Protection insurance
• Full training pathway
• Employee Assistance Programme
• And many more...

Recruiters and agencies, please do not reach out to us about this post. We will be working with our list of recruiters that we already have.