Controls Transformation Project – Risk Analyst (PMO Support)

Overview

This role is part of a central function responsible for delivering first-class standards in controls management, protecting customers and the business. The function supports day-to-day activities and growth strategies through efficient, effective risk and controls management. Alongside ensuring good customer outcomes, it creates a robust and safe environment for colleagues to deliver exceptional performance.

Purpose of the Role

- This role supports the delivery of the Retail Controls Transformation Programme by providing both risk analysis and PMO-style programme support. The Risk Analyst will analyse outputs from process mapping and risk/control assessments, track and report key metrics, maintain audit trails, and ensure alignment with the organisation’s risk taxonomy and control library. The role is critical in providing data-driven insights and programme coordination to inform decision-making and governance.

Key Responsibilities

Data Analysis & Reporting

• Analyse outputs from process mapping tools (e.g., Blueworks) and risk/control assessments.
• Track and report:
• Total number of processes mapped vs. population in scope.
• Number of risks identified and mapped.
• Number of controls mapped, aligned to the control library and risk taxonomy.
• Number of control gaps identified.
• Number of workshops held and stakeholder participation.

Governance, Audit Trail & PMO Support

• Maintain a comprehensive audit trail of all stakeholders and SMEs involved in mapping activities.
• Ensure documentation is complete, accurate, and accessible for audit and assurance purposes.
• Support the Project Manager in planning, monitoring, and preparing governance packs, dashboards, and MI reports.
• Coordinate programme activities, maintain action logs, and monitor progress against milestones.

Stakeholder Engagement

• Liaise with Controls Transformation Analysts to validate and interpret mapping outputs.
• Collaborate with Risk, Compliance, and Internal Audit to ensure consistency in risk/control classification.

Quality Assurance

• Review mapping outputs for completeness and accuracy.
• Ensure risks and controls are appropriately linked and documented in line with internal standards.

Skills & Experience

Essential:

• Experience in risk analysis, operational risk, or controls assurance within Financial Services.
• Experience providing PMO or programme coordination support in change, risk, or regulatory projects.
• Strong analytical skills with proficiency in Excel, Power BI, or similar tools.
• Familiarity with risk taxonomies, control libraries, and RCSA frameworks.
• Understanding of process mapping tools and methodologies (e.g., IBM Blueworks Live).
• Excellent attention to detail and ability to manage large datasets.

Desirable:

• Experience supporting transformation or change programmes.
• Exposure to retail banking processes and control environments.

Personal Attributes:

• Analytical and detail-oriented with a structured approach to problem-solving.
• Strong communicator with the ability to present complex data clearly.
• Collaborative and proactive, with a continuous improvement mindset.

Education & Qualifications

Essential:

• Degree qualified or equivalent experience

Desirable:

• Professional certifications such as IRM, CRMA, CISA, or Operational Risk qualifications.

Competencies

Deciding & Initiating Action Makes prompt, clear decisions which may involve tough choices or considered risks; takes responsibility for actions, projects and people; takes initiative, acts with confidence and works under own direction; initiates and generates activity.

Leading and Supervising Provides others with a clear direction; sets appropriate standards of behaviour; delegates work appropriately and fairly; motivates and empowers others; provides staff with development opportunities and coaching; recruits staff of a high calibre.

Presenting and Communicating Information Speaks clearly and fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

Writing & Reporting Writes clearly, succinctly and correctly; writes convincingly in an engaging and expressive manner; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

Applying Expertise and Technology Applies specialist and detailed technical expertise; develops job knowledge and expertise through continual professional development; shares expertise and knowledge with others; uses technology to achieve work objectives; demonstrates appropriate physical co-ordination and endurance, manual skill, spatial awareness and dexterity; demonstrates an understanding of different organisational departments and functions.

Planning & Organising Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organises resources needed to accomplish tasks; monitors performance against deadlines and milestones.

Contact jack.lycett@map-room.com for more information.