A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service, reporting into the Allocations Service Manager.

You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards.

Key Requirements

Strong experience managing complaints and/or statutory housing reviews Previous experience managing staff within a housing or local authority setting Knowledge of Housing Act legislation (Part VI and VII) Experience responding to stage 1 & 2 complaints, ombudsman enquiries and escalations Ability to produce high-quality, defensible responses within tight deadlines Strong stakeholder management and ability to work across services Experience improving processes, performance and complaint handling standardsDetails

1 day in office a week £350-£400 per day 6-month initial contractInterested? Get in touch with (url removed) for more details