SMALL LUXURY HOTELS OF THE WORLD

Our Ethos

Conscious travel has always been at the heart of the SLH brand and our vision is to create a future where people explore the world with intention and protect its integrity. By their very nature, our member hotels are deeply rooted in their locality and many have long been key supporters of their local community and environment. We have launched new standards for conscious travel which will formalise our commitment as a business to sustainability. Showcasing hotels initiatives and activities to inspire others, whilst providing guidelines for those hotels looking to take positive action and expand their sustainability programmes.

Our Values

Champion independence

We embrace the distinctive, celebrate the unconventional and champion the one-of-a-kind. Seeking out hotels and experiences that have individual character and creativity.

Make it personal

We enable bespoke experiences that place our travellers at the heart of an environment. Every interaction is personal and authentic, forging intimate connections with a place and its people.

Be valuable

We are committed to creating a valuable community with a powerful collective influence. We promote cultural and environmental sensitivity, encouraging travellers to explore the world with intention.

The Position

Small Luxury Hotels of the World (SLH) is a global brand that delivers reservation services for small luxury independent hotels around the world. SLH is the champion of the small independent hotelier and provides tools to compete in the marketplace. It is vital that our central reservation platform operates 24/7 and drives reservations to hotels seamlessly.

The Revenue Account Management team includes Revenue Account Managers based in our London, New York and Singapore office. The Revenue Account Manager is responsible for proactively managing a portfolio of around 60 hotels in the EMEA Region (average 50 rooms) in order to maximise the value of their SLH Membership.

Key Responsibilities

•Build and maintain the relationship with assigned portfolio of hotels

•Conduct new hotel induction, training and implementation via web conference or face to face.

•Ensure open communication between brand and hotel by conducting regular calls/meetings

•Ensure key contacts at SLH hotels understand opportunities and resources that are available to them and embrace them to maximise value of the partnership

•Carry out regular business reviews and ensure hotels connect to the brand and participate in appropriate initiatives

•Audit content, images, availability, rate parity and rate structure to ensure accurate representation and optimum visibility of hotels through all SLH channels

•Regularly monitor and analyse revenue production and provide recommendations for both parties to action and follow up

•Encourage hotels to sign up to the SLH Internet Booking Engine and other distribution opportunities such as CRS/PMS interface and SLH Channel Manager

•Encourage hotel participation to SLH Partnerships such us Hilton, AirCanada and Capital One

•Continually assess central reservation system training needs and communicate enhancements to improve management

•Encourage hotels to attend annual Regional Meetings/Conferences/Community Events

•Ensure hotels take advantage of dedicated hotelier website

•Ensure hotels are following correct procedures for the SLH Loyalty programme and SLH e-Gift Cards.

•Work with all departments to provide hotels with on-going support and timely service

Desired Skills and Experience

•Preferably qualified with a University degree and with at least 3 years’ experience in the hotel industry (preferably within the luxury sector)

•Fluent in English (written and spoken) and a second European language (preferably French or Spanish)

•Reservations & Revenue Management experience in the hotel industry

•Excellent communication skills (both verbal and written) and should be comfortable liaising with and presenting to hotel Owners, General Managers and other key employees

•Analytical ability to interpret statistical data

•Good knowledge of Revenue Management practices

•Good knowledge of PMS, CRS & GDS and/or other distribution systems

•Good knowledge of Microsoft Outlook, Word, Excel and PowerPoint

•Must be a team player with a strong ability to self-manage.

•Highly organised and self-motivated.

Travel required

Reporting Lines

This key role reports to the Vice President Revenue Account Management in London, the UK Head Office.

Place of Work

Office based in Victoria, London, UK. Flexible working hours - office based 5 days per week or mix of office and home-based working, but with at least 3 days in the office. NB: Office will be relocated to Mayfair [Oxford Street / Bond Street area] sometime before August 2026.

Small Luxury Hotels of the World™ is an unrivalled portfolio of some of the world's finest small, independent hotels. Comprising over 680 hotels in more than 90 countries, the diversity of the individual hotels, and the experiences they offer, is exceptional.

From cutting-edge design hotels to palatial 17th century mansions, city centre sanctuaries to remote private islands, historic country houses to idyllic resorts - the breadth and depth of the brand is far reaching. Visit: slh.com