Returns Coordinator

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Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator to join their well-established team.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service.

Salary is up to £26,000 depending on experience.

Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays
- Holidays increase with service to 25 days plus Bank Holidays, Paycare
- A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

Your key responsibilities include: Coordinate debit entries and credits accurately within the ERP system Enter all debit notes (emailed and posted) promptly and accurately Monitor and manage the Returns inbox, ensuring all queries are handled efficiently Run credits from the ERP system and ensure correct documentation Scan and archive debits and supporting paperwork Manage incoming debit queries (internal and external) via phone and email Liaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goods Work closely with Customer Service and Sales teams on stock cleanse debits and compensating orders Investigate mis-picks and pricing discrepancies in collaboration with relevant departments Coordinate faulty returns and liaise with Quality for fault testing Handle POD (Proof of Delivery) requests from carriers Work with Credit Control to resolve returns impacting invoice payments Proactively chase outstanding returns and queries to meet targets and deadlines Produce reports, maintain accurate log histories and track outstanding debits Assist with switchboard overflow and provide cover/support across the wider Customer xbpsjku Service/Admin team when required As the Returns Coordinator, you will have: Previous experience in a busy Customer Service, Returns or Administration role preferred Working knowledge of Word, Outlook, Excel and ERP systems (P21 experience advantageous) Confidence handling phone and email enquiries professionally Highly efficient with exceptional attention to detail A strong communicator, both written and verbal Comfortable working in a fast-paced, high-volume environment Able to work independently while contributing positively to a team Skilled at managing time, prioritising tasks and meeting deadline
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Location:
Tamworth
Salary:
£26,000
Job Type:
FullTime
Category:
Administration And Secretarial

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