Retail Store Manager

15 Days Old

Job Description

Season is a modern cookshop for people who care about food and design. We’re hiring a high-standards Store Manager to run our West Hampstead shop day-to-day and protect a signature customer experience: warm, smart, and genuinely helpful.


This is a small shop. You’ll be the person creating amazing customer experiences, with a support team member handling stock, web orders, packing and admin. If you like owning results — converting great conversations into sales, making judgement calls, coaching daily, and making standards stick — you’ll love it.


What you’ll actually do


Customer experience (the main thing)

  • Lead every customer interaction: warm welcome, great questions, thoughtful recommendations, and a confident send-off.
  • Handle tricky moments well: complaints, returns, busy periods — calm, fair, fast.
  • Keep the shop feeling warm, calm and brilliantly run even on the hectic days.


Team leadership

  • Coach daily: clear expectations, fast feedback, and consistent standards.
  • Develop your team: turn “good” into “great” through simple routines and accountability.


Operations

  • Rota planning, basic cash/compliance, stock accuracy, merchandising standards, tidy back-of-house.
  • Use a few simple KPIs to improve week by week.


This role is for you if…

  • You’ve led a retail or hospitality team and you like being accountable for outcomes.
  • You naturally coach — you enjoy raising performance without drama.
  • You’re calm, organised, and decisive when you’re the person in charge.
  • You like food, and you enjoy helping people feel more capable.


This role is not for you if…

  • You want a big team around you all day.
  • You dislike standards, feedback, or being “the one who owns the room”.
  • You prefer minimal responsibility.


What you get

  • Staff discount
  • Real autonomy in a high-standards environment
  • A role where good judgement and strong leadership actually matter

Apply
Location:
London
Job Type:
FullTime
Category:
Retail

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